Design is something I have always loved and been passionate about. One and a half decades ago, I was lucky enough to install Photoshop and design my first website, which consisted of one paragraph and three buttons 👏. This marked the beginning of my design journey.

As a teenager, I designed and coded a gaming portal for myself and my gaming companions. My passion for design led me to my first clients, which gave me the freedom. to pursue it further.

While in university, I realized how I could combine design with business and project management, and so, I started a new journey as a freelancer. Over the course of five years, I designed over a websites, dozens of logos, posters, billboards , car wraps, book covers, email campaigns, and business cards. Whenever a client requested something I didn't know how to do, I did my best to learn and deliver it. Almost everything I learned, I learned on the go and mostly by myself. It was a great adventure with many mistakes, but I learned a lot from it. This experience I used when my mother started her business. I helped her to design a customer experience, not just a marketing web. This was something I really liked because it wasn't temporary and it had high value. Therefore after college, I jump into UX and started designing apps and information systems, which I studied by the way. It all came together.

I've been fortunate to design complex SaaS applications for IT Experts in SolarWinds. As a member of the MSP design team. The majority of the time I worked on a multi-tenant Helpdesk system with great teams from Poland, Edinburgh, Ottawa and a founder from Austin. I ship projects like Task list, Task timer, Ticket automation, Knowledge base system, new dashboards system known aka Workspaces and designed the majority of widgets. I designed also some experimental features we developed during the hackathons. Also, I've been working on MSP Backup as the second designer where I helped design the new recovery and reporting system. Meanwhile, I collaborated on a new design system with other designers where I specified components, behaviors and guidelines for Tables, Color picker, Timer, Favicons, Cards, Motion, Empty states, Email templates and more.

After that, I joined the great Czech travel startup Kiwi.com where I lead the design of the internal Helpdesk application. I helped to transform the support experience from absolute chaos during the Covid pandemic in 2020 to proactive and reliable service. I constantly delivered work for more than six product managers and designed features that handle the initial booking process, multi-language chat between support team and customer. Together with tribe leads, I came up with new vision so now we are striving to develop a single platform that will digitize all internal processes and services.

Working independently I've been lucky to collaborate with great companies and individuals. I worked with one of the biggest czech company Gordic.cz, who delivers the IT system, on their new web and I also designed a Gordic support portal that fits their new web ecosystem. I designed and developed a well-known climbing portal in the Czech republic — emontana.cz with a reach of over 10k visitors per month. For ntsup.cz I redesigned the branding and offline campaigns that were promoted all over the Czechia.

Today, I spend almost all my free time building my own startup for online mentoring mentedy.cz. It is rewarding, terrifying, and exhausting - usually everything at once. But it's an invaluable experience when you have to design everything, care about product management, think about human resources, finances, negotiate with potential investors.